Frequently Asked Questions
Q: Where are you located?
Our home office is located in Bergen County, NJ in the town of Ramsey. Although we are located in Ramsey, we always meet our clients in their own homes. We love to bring our designs, fabrics, and any other samples to our clients’ homes so we can review them in the surroundings they will be used in.
Q: Do I have to take off work in order to work with an interior decorator?
We do have occasional evenings or Saturday hours to meet with our working clients, but it is usually best to review our designs and samples during the daylight hours. Furniture deliveries and installation are always done during the weekdays as we use professional furniture movers and professional window treatment installers to handle our final touches, so you may need to take a day off work at that time.
Q: How does Decorating Den Interiors work?
We are a decorating service that provides designs, furniture (custom and semi-custom), custom window treatments, floor and wall coverings, lighting, bedding, and accessories. We have a first appointment to review the area we will be working with and get all your requirements. We require a budget or budget range you would want us to stay within when creating our project design. We then return to our office to start creating our designs, gather our fabric or finish samples, and put together our presentation of your project. We get together again to review our designs and product selections for you to choose from.
Q: What happens on my first appointment?
Our first appointment is always complimentary. We meet initially with our clients to determine their requirements, decorating style, review our portfolio, and take any measurements we need. We always do a home tour to help us get to know your taste. We review how we work with our clients and what you should expect from us as your decorating professional.
Q: How do I determine a budget for my project?
We can help you determine your budget. We can give you a complete product list we feel would complete your project and a range of pricing based on the various suppliers we use. During the budget review process, you will make the final decision on the investment you are comfortable making towards your project.
Q: Is there a minimum or maximum project size?
We do not have a minimum or maximum project size. We are happy to help you with any size project.
Q: Will you work with my existing pieces/furnishings that are in the room?
Of course, we will work with any existing furnishings you already have in the room. That is why it is so important for us to review all our designs and product selections in your home.
Q: Do you shop with me in other stores?
We do not shop with you in other stores to help you make the most of your investment. We have hundreds of suppliers in all the home furnishing categories to choose from. These suppliers have offered us the best pricing available in many different better, best, and luxury price points.
Q: How do I purchase furniture without sitting on it?
Custom furniture is made for you and is not found in any retail store to try out. Even in a retail store, you are sitting on a piece that has been used by many salespersons and buyers before you. The piece you finally get in your home is never the same as in the showroom.
It is very important to us that you are comfortable with the final piece. We take many factors into consideration before recommending a piece to a client. We consider the height of your family members to ensure we have the appropriate seat depth. We consider how you want to sit in the piece and then recommend the perfect cushion. We ask many more questions regarding, any allergies, any back issues, etc. to ensure the right piece is made for you. Finally, we do all the measuring to ensure the piece fits in your room and can get through all the doorways and openings as well – something you might not consider in a store.
Q: What’s the timeframe to get everything in?
Timing will vary based on the products you have purchased. Custom upholstered furniture can up to 10-12 weeks as the pieces are made for you. Window treatments usually take 6-8 weeks to receive as they are also custom made. Other stock pieces like area rugs, accessories, or lighting will take 2-3 weeks to receive.
Q: Is it returnable?
The home furnishings you purchase from us are custom made to fit into our design, therefore they are not returnable. Of course, any pieces damaged in shipping or not made to our specifications will be attended to immediately.
Q: Can I get a plan and shop retail?
Our designs use our specific suppliers; therefore, it is not really meant for you to do it yourself. More importantly, our expertise and knowledge are what saves our clients time and money. We are professionals who will make sure you are getting a well-designed space that is functional and beautiful. We do make occasional exceptions and can do a design plan for you to shop on your own in retail stores. We charge hourly to create floor plans, elevations, and 3D computer renderings of your room(s).